Our Clients

Access Insurance Company

Access Insurance Company, headquartered in Atlanta, GA, delivers specialty property and casualty automobile insurance for much of the U.S. Second Phase has been working with Access Insurance since 2009. We have provided extensive assistance evaluating their rating programs and providing feedback in respect to best practices and procedures. We also assisted in re-architecting the rating structure to make it more efficient. This includes being involved on several projects to standardize XML payloads being used throughout the company. We have also authored several custom web services that communicated with the Oracle Insbridge software. We currently perform troubleshooting of various issues with their Personal Auto programs and the Oracle Insbridge product including submitting and managing support issues directly with Oracle.

Citizens Property Insurance Corporation

Citizens Property Insurance Corporation is a not-for-profit, tax-exempt government corporation whose public purpose is to provide insurance protection to Florida property owners throughout the state. The corporation insures hundreds of thousands of homes, businesses and condominiums whose owners otherwise might not be able to find coverage. Citizens hired Second Phase via IT Resources to help migrate all of their rating logic from multiple legacy rating engines to Oracle Insbridge for both their Commercial and Personal Lines. This involved design, development, and testing of thousands of policies. We documented rating requirements and process of managing rates using Oracle Insbridge. We also supported and documented Oracle Insbridge upgrade process. In addition, we provided training and mentoring for internal project team.

Penn National Insurance

Penn National Insurance, headquarted in Harrisburg, PA, sells property-casualty insurance (business insurance, personal auto, homeowners, umbrella, etc.) in nine states. Second Phase was utilized to document, design, develop, test, and maintain rating programs for Personal Auto, Home, and Commercial BOP lines of business across multiple states. We developed mapping files to support integration with their agency interface and policy administration system. In addition, we also provided training for internal project and support teams and assisted in Oracle Insbridge upgrade efforts.

"The service that Second Phase has provided Penn National Insurance has been excellent. The staff is friendly, professional and knowledgeable. The support and training that Second Phase has provided to the staff at Penn National has allowed our company to remain competitive by utilizing the Insbridge product when implementing changes for our customers."
Buffy Borocz
- Sr. Systems Support Analyst

West Bend Mutual Insurance Company

For more than 115 years, West Bend has been providing valuable insurance coverages and services to home and auto owners, as well as business owners, throughout the Midwest. Second Phase is currrently providing ongoing support to product teams for the Oracle Insurance Insbridge product. Support includes rate changes for Home and Highway rating across multiple states, including testing and verification of updates.

"Second Phase is fantastic to work with. Even on extremely short notice, they are able to step in and not only troubleshoot but perform day to day operations with ease. Having them as our backup resource has been priceless."
Trisha Faber
- Senior Rate Analyst

Zenith Insurance

Zenith Insurace Company is primarily engaged nationally in the workers' compensation insurance business. Zenith conducts business in 45 states and the District of Columbia through independent agencies. For more than 60 years, Zenith Insurance has been a specialist in workers' compensation. Zenith Insurance hired Second Phase to implement several Oracle Insbridge rating programs to support Workers Compensation rating. We assisted in batch testing efforts to verify rates and premiums against existing systems. We also provided training to internal project and support teams.

Allianz Insurance

Allianz has been providing financial services through its affiliated companies in the United States since 1896. We offer world class expertise across a wide range of financial services, from active asset management to innovative solutions to help grow and protect income in retirement. As a leading global financial services company with more than 147,000 employees in 70 countries, we're proud to make a difference in the lives of our more than 85 million clients worldwide each day.

Turner Construction Company

Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community.

CNA Financial Corporation

At CNA, our mission and vision is to focus on what we do best — providing insurance solutions that allow our customers to better manage their risks and grow profitably.At CNA, we focus on what we do best — providing insurance solutions that allow our customers to better manage their risks and grow profitably. We use our expertise to continually evolve our products and services to anticipate and address our customers' needs. Our broad portfolio enables us to respond to a wide range of business risks while focusing on the specialized needs of our insureds in construction, manufacturing, technology, healthcare, professional services, financial institutions and small business.
"Our vision for CNA is simple. We offer more than just a policy — we deliver distinctive insurance solutions and we promise a superior customer experience." — Dino E. Robusto, CNA Chairman & Chief Executive Officer

Universal Insurance Company

Universal Group Inc. is one of the largest insurance groups in Puerto Rico. It has operations in 17 U.S. states and offers insurance products, policy financing and investment options. Thanks to the support our customers have always given us, our brand, Universal, is recognized in Puerto Rico and in the fastest growing markets in the United States as one of the preferred insurers nationwide . For over 30 years we have worked with our clients to protect their property, their lives and the future of their families with a wide range of insurance products and services, as well as financing and investment options. Our Customer Service Centers around the island (Bayamón, Caguas, Canovanas, Hatillo, Ponce, Mayagüez and in the metropolitan area - Guaynabo and Hato Rey) have been pioneers in bringing our services closer to our clients in modern facilities equipped with the resources necessary to solve your claims. Universal is commited to quality and has a genuine interest in the welfare of our clients.